@import url('https://fonts.googleapis.com/css2?family=Manrope:wght@400;500;600;700;800&display=swap');
/* ===== Тикеты: «Входящие» (список слева, переписка справа), бейдж в меню ===== */

.rail-badge{
  margin-left:auto;min-width:18px;padding:1px 6px;border-radius:10px;
  background:var(--red);color:#fff;font:600 10px/1.5 var(--mono);text-align:center;
}

/* ---- statuses ---- */
.badge.tk-new{color:var(--red-hi);border-color:color-mix(in srgb,var(--red) 55%,var(--line-2))}
.badge.tk-new::before{background:var(--red)}
.badge.tk-in_progress{color:var(--ember);border-color:color-mix(in srgb,var(--ember) 50%,var(--line-2))}
.badge.tk-in_progress::before{background:var(--ember)}
.badge.tk-waiting_user{color:var(--tg);border-color:color-mix(in srgb,var(--tg) 45%,var(--line-2))}
.badge.tk-waiting_user::before{background:var(--tg)}
.badge.tk-closed{color:var(--mute);border-color:var(--line-2)}
.badge.tk-closed::before{background:var(--line-2)}

/* ---- inbox: Chat + Board look (graphite, blue accent, status colours) ---- */
.tk-app{
  /* palette "Тлеющий": warm coal like the rest of the site, red as a glow and a muted accent, not as flat fills */
  /* surfaces */
  --k-bg:#0c0a0b;--k-col:#110e10;--k-panel:#100d0f;--k-card:#171315;--k-card2:#1e191c;--k-line:#2b2528;
  /* text */
  --k-tx:#eae6e4;--k-dim:#9a9096;--k-mute:#655d63;--k-mute2:#8c8189;
  /* accent: selection, unread dot, links, send button */
  --k-acc:#e0604f;--k-on:#fff3ef;--k-acc-grad:linear-gradient(180deg,#e0604f,#bf4234);
  --k-sel:linear-gradient(90deg,#2b1412,#171315 88%);--k-pick-bg:#251616;--k-glow:rgba(229,52,43,.10);
  /* chat bubbles (your messages) */
  --k-out:linear-gradient(180deg,#2e1613,#231110);--k-out-line:#56231f;
  /* statuses */
  --k-s-new:#ea6757;--k-s-prog:#c8814c;--k-s-user:#8f9db6;--k-s-closed:#655d63;--k-s-all:#a29aa0;
  /* wait chips and warnings */
  --k-ok:#7bbf6a;--k-ok-bg:#1c2a1d;--k-warn:#c8814c;--k-warn-bg:#2b1f12;--k-warn-line:#5a3d22;--k-warn-wash:#1f160e;
  --k-red:#ff5a4d;--k-late-bg:#3a1512;--k-red-line:#7d1a15;--k-new-line:#6b2a24;--k-user-line:#3a4358;
}
.tk-topbar{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 16px;margin-bottom:12px}
.tk-topbar .page-head{margin:0}
.tk-tools{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.tk-chip{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--k-line);background:transparent;color:var(--k-dim);border-radius:18px;padding:6px 13px;font:600 12.5px "Manrope",var(--sans);letter-spacing:0;white-space:nowrap;text-decoration:none}
.tk-chip:hover{background:transparent;color:var(--k-tx);border-color:var(--k-mute)}
.tk-chip.is-on{color:var(--k-warn);border-color:var(--k-warn-line);background:var(--k-warn-wash)}
.tk-chip.is-danger{color:var(--k-red)}
.tk-chip.is-danger:hover{border-color:var(--k-red-line);background:transparent}
#tk-urgent-only.is-on{color:var(--k-warn);border-color:var(--k-warn-line);background:var(--k-warn-wash)}
.badge.tk-new,.badge.tk-in_progress,.badge.tk-waiting_user,.badge.tk-closed{font-size:10px}

/* ---- split ---- */
.tk-split{display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100vh - 170px);min-height:520px;border:1px solid var(--k-line);border-radius:14px;overflow:hidden;background:var(--k-bg);font-family:"Manrope",var(--sans);color:var(--k-tx)}
.tk-listcol{display:flex;flex-direction:column;min-height:0;min-width:0;border-right:1px solid var(--k-line)}
.tk-shift{padding:14px 14px 10px;display:grid;gap:10px;border-bottom:1px solid var(--k-line);background:radial-gradient(420px 160px at 100% -30%,var(--k-glow),transparent 70%)}
.tk-shift-top{display:flex;justify-content:space-between;align-items:baseline;gap:10px}
.tk-shift-top strong{font-weight:800;font-size:17px;letter-spacing:-.01em}
.tk-shift-top span{color:var(--k-dim);font-size:12.5px}
.tk-shift-top span.is-late{color:var(--k-red);font-weight:700}
.tk-shift-search{display:flex;gap:8px}
.tk-shift-search input{flex:1;min-width:0;background:var(--k-col);border:1px solid var(--k-line);border-radius:10px;color:var(--k-tx);padding:8px 12px;font:inherit}
.tk-shift-search input:focus{outline:2px solid var(--k-acc);outline-offset:-1px}
.tk-filters summary{cursor:pointer;color:var(--k-mute);font-size:12px;font-weight:600;list-style:none;user-select:none}
.tk-filters summary::-webkit-details-marker{display:none}
.tk-filters summary::before{content:"▸ "}
.tk-filters[open] summary::before{content:"▾ "}
.tk-filters summary i{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--k-warn);margin-left:4px}
.tk-filters-body{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px}
.tk-filters-body select{flex:1 1 140px;min-width:0;background:var(--k-col);border:1px solid var(--k-line);color:var(--k-tx);border-radius:10px;padding:7px 10px;font:inherit;font-size:12.5px}
.tk-views{display:flex;gap:4px;padding:10px 10px 8px;overflow-x:auto;scrollbar-width:none;border-bottom:1px solid var(--k-line)}
.tk-views::-webkit-scrollbar{display:none}
.tk-view{flex:1 1 auto;justify-content:center;display:inline-flex;align-items:center;gap:6px;white-space:nowrap;border:1px solid transparent;background:var(--k-col);color:var(--k-dim);border-radius:18px;padding:6px 9px;font:600 12px "Manrope",var(--sans);letter-spacing:0}
.tk-view i{width:7px;height:7px;border-radius:50%;background:var(--c,var(--k-s-closed))}
.tk-view.is-wait{--c:var(--k-s-new)}.tk-view.is-user{--c:var(--k-s-user)}.tk-view.is-closed{--c:var(--k-s-closed)}.tk-view.is-all{--c:var(--k-s-all)}
.tk-view:hover{background:var(--k-col);color:var(--k-tx);border-color:transparent}
.tk-view.is-on{background:var(--c);color:var(--k-on);font-weight:800}
.tk-view.is-on i{background:var(--k-on)}
.tk-count{font:inherit;font-size:12px;opacity:.7;background:none;padding:0;min-width:0}
.tk-view.is-on .tk-count{color:var(--k-on);opacity:.75}
/* the inbox views: four equal tiles, the number on top, so all of them fit the list column */
#tk-views{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;padding:10px 10px 8px;overflow:visible}
#tk-views .tk-view{flex-direction:column;align-items:stretch;justify-content:center;gap:1px;border-radius:10px;padding:6px 4px 5px;text-align:center;min-width:0}
#tk-views .tk-count{font:800 17px/1.1 "Manrope",var(--sans);opacity:1;color:var(--k-tx)}
#tk-views .tk-vl{display:flex;align-items:center;justify-content:center;gap:5px;font-size:11.5px;font-weight:600;overflow:hidden;text-overflow:ellipsis}
#tk-views .tk-view.is-on .tk-count{color:var(--k-on)}
#tk-views .tk-view.is-on .tk-vl{font-weight:800}
@media (max-width:520px){#tk-views .tk-vl i{display:none}#tk-views .tk-vl{font-size:10.5px}#tk-views .tk-view{padding-left:2px;padding-right:2px}}

/* ---- list rows (flat, like a messenger) ---- */
.tk-list{flex:1;overflow-y:auto;min-height:0}
.tk-card{position:relative;display:flex;gap:11px;padding:11px 14px;border-bottom:1px solid var(--k-line);cursor:pointer;outline-offset:-2px}
.tk-card:hover{background:var(--k-col)}
.tk-card.is-sel{background:var(--k-sel);box-shadow:inset 3px 0 0 var(--k-acc)}
.tk-card.is-urgent,.tk-card.is-sel.is-urgent{box-shadow:inset 3px 0 0 var(--k-red)}
.tk-card.is-picked{background:var(--k-pick-bg)}
.tk-ava{position:relative;flex:none;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:13px;background:hsl(var(--h) 40% 24%);color:hsl(var(--h) 70% 82%)}
.tk-ava.is-big{width:64px;height:64px;font-size:20px}
.tk-ava:hover{box-shadow:0 0 0 2px var(--k-acc)}
.tk-ava:focus-within{box-shadow:0 0 0 2px var(--k-acc)}
.tk-pick{position:absolute;inset:0;width:100%;height:100%;margin:0;opacity:0;cursor:pointer}
.tk-card.is-picked .tk-ava>span{opacity:0}
.tk-card.is-picked .tk-ava::after{content:"✓";position:absolute;inset:0;display:grid;place-items:center;border-radius:50%;background:var(--k-acc);color:var(--k-on);font-size:18px;font-weight:800;pointer-events:none}
.tk-c-body{min-width:0;flex:1;display:grid;gap:2px;align-content:center}
.tk-c-top{display:flex;justify-content:space-between;align-items:baseline;gap:8px}
.tk-c-name{font-size:13.5px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}
.tk-card.is-unread .tk-c-name::before{content:"";display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--k-acc);margin-right:7px;vertical-align:middle}
.tk-c-age{flex:none;font-weight:800;font-size:12px;padding:1px 8px;border-radius:8px;color:var(--k-mute)}
.tk-c-age.is-ok{background:var(--k-ok-bg);color:var(--k-ok)}.tk-c-age.is-warn{background:var(--k-warn-bg);color:var(--k-warn)}.tk-c-age.is-late{background:var(--k-late-bg);color:var(--k-red)}
.tk-c-topic{color:var(--k-dim);font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-c-bot{display:flex;gap:7px;align-items:center;min-width:0}
.tk-c-prev{flex:1;min-width:0;color:var(--k-mute);font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-flag{font-style:normal;font:800 10.5px "Manrope",var(--sans);text-transform:uppercase;letter-spacing:.06em;color:var(--k-red);border:none;background:none;padding:0;flex:none}
.tk-notes-chip{flex:none;font-size:11.5px;color:var(--k-warn);border:none;padding:0}
.tk-stat{flex:none;font-size:11px;font-weight:700;border-radius:8px;padding:0 7px;border:1px solid var(--k-line);color:var(--k-dim)}
.tk-stat.is-new,.tk-stat.is-in_progress{color:var(--k-s-new);border-color:var(--k-new-line)}.tk-stat.is-waiting_user{color:var(--k-s-user);border-color:var(--k-user-line)}
.tk-more{margin:12px auto;display:flex}
.tk-list-empty,.tk-empty{display:flex;flex-direction:column;gap:6px;align-items:center;justify-content:center;text-align:center;padding:40px 22px;color:var(--k-mute);font-size:12.5px}
.tk-list-empty strong,.tk-empty strong{color:var(--k-dim);font:700 14px "Manrope",var(--sans);letter-spacing:0}
.tk-empty{flex:1}
.tk-empty-stats{color:var(--k-dim);font-size:13px;margin:4px 0 10px}
.tk-empty-stats.is-late{color:var(--k-red)}
.tk-keys-hint{font-size:11.5px;line-height:2}
kbd{font:11px var(--mono);border:1px solid var(--line-2);border-bottom-width:2px;border-radius:5px;padding:0 5px;color:var(--dim);background:var(--surface-2)}

/* ---- pane ---- */
.tk-pane{position:relative;container-type:inline-size;min-height:0;min-width:0;display:flex;flex-direction:column;background:radial-gradient(900px 520px at 88% -12%,var(--k-glow),transparent 62%),var(--k-bg)}
.tk-view-pane{display:flex;flex-direction:row;min-height:0;height:100%}
.tk-main{flex:1;min-width:0;display:flex;flex-direction:column;min-height:0}
.tk-pane-head{--c:var(--k-s-new);display:flex;gap:12px;align-items:center;padding:12px 18px;border-bottom:1px solid var(--k-line);background:var(--k-panel);border-top:3px solid var(--c)}
.tk-pane-head[data-status="in_progress"]{--c:var(--k-s-prog)}.tk-pane-head[data-status="waiting_user"]{--c:var(--k-s-user)}.tk-pane-head[data-status="closed"]{--c:var(--k-s-closed)}
.tk-back{display:none;border:none;background:none;color:var(--k-acc);font-size:22px;padding:0 4px}
.tk-title{flex:1;min-width:0}
.tk-sub{display:flex;flex-wrap:wrap;gap:0 2px;align-items:center;color:var(--k-dim);font-weight:600;font-size:12.5px}
.tk-sdot{width:8px;height:8px;border-radius:50%;background:var(--c);margin-right:7px;display:inline-block}
.tk-wait.is-late{color:var(--k-red);font-weight:700}
.tk-topic{margin:2px 0 0;font-size:16px;font-weight:800;line-height:1.3;overflow-wrap:anywhere}
.tk-actions{display:flex;gap:6px;flex:none;flex-wrap:wrap;justify-content:flex-end}
.tk-urgent.is-on{color:var(--k-warn);border-color:var(--k-warn-line);background:var(--k-warn-wash)}
.tk-notes-btn.has-notes{color:var(--k-warn);border-color:var(--k-warn-line)}
.tk-notes-btn.is-open{background:var(--k-card);color:var(--k-tx);border-color:var(--k-mute)}

.tk-thread{flex:1;min-height:0;overflow-y:auto;padding:16px 6% 10px;display:flex;flex-direction:column;gap:6px}
.tk-day{align-self:center;margin:8px 0 2px}
.tk-day span,.tk-event span{display:inline-block;background:var(--k-col);border:1px solid var(--k-line);color:var(--k-dim);border-radius:12px;padding:3px 11px;font-size:12px}
.tk-event{align-self:center;margin:6px 0;display:block;border:none;padding:0}
.tk-msg{max-width:min(560px,84%);padding:8px 12px 6px;border-radius:14px;display:grid;gap:3px;line-height:1.5}
.tk-msg.is-user{align-self:flex-start;background:var(--k-card);border:1px solid var(--k-line);border-bottom-left-radius:4px}
.tk-msg.is-admin{align-self:flex-end;background:var(--k-out);border:1px solid var(--k-out-line);border-bottom-right-radius:4px}
.tk-msg-text{font-size:14.5px;white-space:pre-wrap;overflow-wrap:anywhere}
.tk-msg-text a,.tk-attach{color:var(--k-acc);text-decoration:underline;text-underline-offset:2px}
.tk-attach{display:block;font-size:12.5px;overflow-wrap:anywhere}
.tk-photo{display:block}
.tk-photo img{display:block;max-width:100%;max-height:280px;border-radius:9px;border:1px solid var(--k-line);background:var(--k-col)}
.tk-msg-time{justify-self:end;font-size:11px;color:var(--k-mute2)}
.tk-tick{margin-left:5px;letter-spacing:-3px;padding-right:3px}
.tk-tick.is-read{color:var(--k-ok)}
.tk-msg-read{justify-self:end;font-size:11px;color:var(--k-mute2)}
.tk-msg-read.is-read{color:var(--k-ok)}
.tk-msg-undelivered{display:block;margin-top:4px;font-size:11.5px;color:var(--k-red)}
.tk-msg.is-undelivered{outline:1px dashed var(--k-red);outline-offset:-1px}
.tk-resend{display:block;margin-top:6px}
.tk-undelivered-chip{flex:none;font-size:11.5px;color:var(--k-red);white-space:nowrap}
.tk-closed-note{padding:14px 18px;border-top:1px solid var(--k-line);color:var(--k-dim);font-size:12.5px;background:var(--k-panel)}

.tk-composer{border-top:1px solid var(--k-line);padding:10px 18px 12px;background:var(--k-panel);display:grid;gap:8px}
.tk-tpl-row{display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.tk-tpl-row small{color:var(--k-mute);margin-right:2px;font-size:11.5px}
.tk-tpl-chip{border:1px solid var(--k-line);background:transparent;color:var(--k-dim);border-radius:14px;padding:4px 11px;font:600 12px "Manrope",var(--sans);letter-spacing:0}
.tk-tpl-chip:hover{background:transparent;color:var(--k-tx);border-color:var(--k-mute)}
.tk-tpl-chip.is-manage{color:var(--k-acc);border-style:dashed}
.tk-input{display:flex;gap:8px;align-items:flex-end}
.tk-composer textarea{flex:1;width:auto;background:var(--k-col);border:1px solid var(--k-line);border-radius:12px;color:var(--k-tx);padding:10px 13px;font:14.5px/1.5 "Manrope",var(--sans);resize:none;min-height:46px;max-height:180px}
.tk-composer textarea:focus{outline:2px solid var(--k-acc);outline-offset:-1px}
.tk-send{border:none;background:var(--k-acc-grad);color:var(--k-on);border-radius:11px;padding:11px 16px;font:800 13px "Manrope",var(--sans);letter-spacing:0;white-space:nowrap}
.tk-send:hover{background:var(--k-acc);filter:brightness(1.08)}
.tk-send:disabled{opacity:.5}
/* photos / files attached to a reply */
.tk-attach-btn{flex:none;border:1px solid var(--k-line);background:transparent;border-radius:11px;padding:9px 11px;font-size:16px;line-height:1;cursor:pointer}
.tk-attach-btn:hover{border-color:var(--k-acc)}
.tk-files{display:flex;flex-wrap:wrap;gap:6px;margin:0 0 8px}
.tk-file{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:4px 6px 4px 10px;border-radius:9px;background:var(--k-card2);font-size:12.5px}
.tk-file span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:240px}
.tk-file button{border:none;background:transparent;color:inherit;font-size:16px;line-height:1;cursor:pointer;padding:0 4px;opacity:.7}
.tk-file button:hover{opacity:1}
.tk-composer.is-drop{outline:2px dashed var(--k-acc);outline-offset:4px;border-radius:12px}
.tk-hint{color:var(--k-mute);font-size:11.5px}

/* ---- player / notes side panel: beside the chat when the pane is wide, a drawer over it otherwise ---- */
.tk-notes{position:absolute;top:0;right:0;bottom:0;z-index:20;width:min(330px,100%);display:flex;flex-direction:column;min-height:0;background:var(--k-panel);border-left:1px solid var(--k-line);box-shadow:-14px 0 30px rgba(0,0,0,.45)}
.tk-notes[hidden]{display:none}
@container (min-width: 740px){
  .tk-notes{position:static;width:310px;flex:none;box-shadow:none}
  .tk-notes-x{display:none}
}
.tk-notes-head{display:flex;justify-content:space-between;align-items:center;padding:12px 14px;border-bottom:1px solid var(--k-line);font-size:13px}
.tk-notes-x{background:transparent;border:none;color:var(--k-mute);font-size:20px;line-height:1;padding:0 4px}
.tk-notes-x:hover{background:transparent;color:var(--k-tx)}
.tk-side-scroll{flex:1;min-height:0;overflow-y:auto;padding:12px;display:grid;gap:12px;align-content:start;scrollbar-width:thin;scrollbar-color:var(--k-line) transparent}
.tk-card-s{background:var(--k-card);border:1px solid var(--k-line);border-radius:12px;padding:13px;display:grid;gap:9px}
.tk-card-s h4{margin:0;font:700 11.5px "Manrope",var(--sans);text-transform:uppercase;letter-spacing:.07em;color:var(--k-mute)}
.tk-who-head{display:grid;justify-items:center;text-align:center;gap:3px}
.tk-who-head strong{font-weight:800;font-size:16px;margin-top:6px}
.tk-who-head small{color:var(--k-dim)}
.tk-who-more{display:grid;gap:8px}
.tk-fact{display:flex;justify-content:space-between;gap:10px;font-size:12.5px}
.tk-fact span{color:var(--k-mute)}
.tk-fact small{color:var(--k-tx);text-align:right;overflow-wrap:anywhere;font-size:12.5px}
.tk-links{display:flex;gap:6px;flex-wrap:wrap}
.tk-links .tk-chip{padding:3px 10px;font-size:12px}
.tk-hist{display:flex;justify-content:space-between;align-items:center;gap:8px;width:100%;background:transparent;border:1px solid var(--k-line);color:var(--k-dim);font:500 12px "Manrope",var(--sans);letter-spacing:0;border-radius:8px;padding:6px 9px;text-align:left}
.tk-hist:hover{border-color:var(--k-mute);color:var(--k-tx);background:var(--k-col)}
.tk-tags{display:flex;gap:6px;flex-wrap:wrap;align-items:center;justify-content:center}
.tk-tag{display:inline-flex;align-items:center;font-size:11.5px;color:var(--k-dim);border:1px solid var(--k-line);border-radius:8px;padding:1px 8px;font-family:inherit}
.tk-tag.is-manual{color:var(--k-warn);border-color:var(--k-warn-line)}
.tk-x{background:transparent;border:none;padding:0 0 0 6px;color:var(--k-mute);font-size:13px;line-height:1}
.tk-x:hover{background:transparent;color:var(--k-red)}
.tk-tag-input{width:84px;padding:2px 9px;font-size:11.5px;border-radius:10px;background:var(--k-col);border:1px solid var(--k-line);color:var(--k-tx)}
.tk-notes-body{display:grid;gap:0}
.tk-notes-sec{padding:2px 0 0;border:none}
.tk-notes-title{display:flex;flex-direction:column;gap:1px;margin-bottom:8px}
.tk-notes-title small{color:var(--k-mute);font-size:11px;overflow-wrap:anywhere}
.tk-note-list{display:grid;gap:8px;margin-bottom:8px}
.tk-note-empty{color:var(--k-mute);font-size:12px;margin:0}
.tk-note-item{background:var(--k-bg);border:1px solid var(--k-line);border-radius:9px;padding:8px 11px}
.tk-note-meta{display:flex;justify-content:space-between;gap:8px;font-size:11px;color:var(--k-mute);margin-bottom:3px}
.tk-note-actions{display:inline-flex;gap:8px;opacity:.55}
.tk-note-item:hover .tk-note-actions,.tk-note-item:focus-within .tk-note-actions{opacity:1}
.tk-linkbtn{background:transparent;border:none;padding:0;color:var(--k-dim);font:11px "Manrope",var(--sans);letter-spacing:0;text-decoration:underline;text-underline-offset:2px}
.tk-linkbtn:hover{background:transparent;color:var(--k-tx)}
.tk-note-text{font-size:13px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}
.tk-note-text a{color:var(--k-acc)}
.tk-note-form{display:grid;gap:6px}
.tk-note-form textarea,.tk-note-item textarea{width:100%;resize:vertical;min-height:52px;background:var(--k-col);border:1px solid var(--k-line);border-radius:10px;color:var(--k-tx);padding:8px 11px;font:13px/1.45 "Manrope",var(--sans)}
.tk-note-form textarea:focus,.tk-note-item textarea:focus{outline:2px solid var(--k-acc);outline-offset:-1px}
.tk-note-form button{justify-self:end}
.tk-note-edit-actions{display:flex;gap:6px;justify-content:flex-end;margin-top:6px}
.tk-notes-switch{display:flex;gap:2px;border-bottom:1px solid var(--k-line);margin:0;padding:0;background:none;border-radius:0;border-left:none;border-right:none;border-top:none}
.tk-switch-btn{background:none;border:none;border-bottom:2px solid transparent;border-radius:0;color:var(--k-dim);padding:7px 8px;font:700 12px "Manrope",var(--sans);letter-spacing:0}
.tk-switch-btn:hover{background:none;color:var(--k-tx)}
.tk-switch-btn.is-on{background:none;color:var(--k-tx);border-color:transparent;border-bottom-color:var(--k-acc)}
.tk-rate{font-size:13px}
#tk-notify.is-on{color:var(--ember);border-color:color-mix(in srgb,var(--ember) 60%,var(--line-2))}

/* ---- bulk bar ---- */
.tk-bulk{position:sticky;top:0;z-index:15;display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin:0 0 10px;padding:9px 12px;border:1px solid var(--k-warn-line);border-radius:12px;background:var(--k-warn-wash);color:var(--k-tx,#e6ebf2)}
.tk-bulk[hidden]{display:none}
.tk-bulk .tk-spacer{flex:1}

/* ---- templates dialog ---- */
dialog.tk-tpl{max-width:640px;width:94vw}
.tk-tpl code{font:11.5px var(--mono);color:var(--ember)}
.tk-tpl-list{display:grid;gap:8px;margin-bottom:14px;max-height:240px;overflow-y:auto}
.tk-tpl-row{display:flex;gap:10px;justify-content:space-between;align-items:flex-start;border:1px solid var(--line);border-radius:10px;padding:9px 12px}
.tk-tpl-row-text{min-width:0;display:flex;flex-direction:column;gap:2px}
.tk-tpl-row-text strong{font-size:13px}
.tk-tpl-row-text small{color:var(--dim);font-size:11.5px;overflow-wrap:anywhere}
.tk-tpl-row-actions{display:flex;gap:6px;flex:none}
.tk-set-row{display:grid;gap:5px;font-size:13px;color:var(--ink-2,inherit)}
.tk-set-hours{display:flex;align-items:center;gap:8px}
.tk-set-hours input{width:74px}
.tk-rate{font-size:13px}
.tk-set-days{display:flex;flex-wrap:wrap;gap:6px 14px}
.tk-set-days label{display:inline-flex;align-items:center;gap:5px;cursor:pointer}
.tk-faq-tabs{display:flex;gap:8px;margin:2px 0 12px}
.tk-faq-tabs .chip-link.is-on{background:var(--surface-2);color:var(--text);border-color:var(--ember)}
.tk-faq-vis{display:flex;align-items:center;gap:7px;font-size:13px}
.tk-tpl-form input[type=checkbox]{width:auto;flex:none}
.tk-faq-row.is-hidden .tk-tpl-row-text{opacity:.55}
.tk-faq-stat{font:11px var(--mono);color:var(--mute)}
.tk-faq-stat b{color:var(--text);font-weight:600}
.tk-hint-row{display:grid;gap:5px;padding:9px 0;border-bottom:1px solid var(--line)}
.tk-hint-row label{font-size:12px;color:var(--mute)}
.tk-hint-row label b{color:var(--text)}
.tk-hint-row textarea{width:100%}
.tk-hint-row .tk-hint-save{justify-self:end}
.tk-tpl-form{display:grid;gap:8px}
.tk-tpl-form input,.tk-tpl-form textarea{width:100%}

/* ---- narrow screens: list OR conversation ---- */
@media (max-width:1120px){
  .tk-split{grid-template-columns:1fr;height:calc(100vh - 190px);min-height:440px}
  .tk-app:not(.is-detail) .tk-pane{display:none}
  .tk-app.is-detail .tk-listcol{display:none}
  .tk-app.is-detail .tk-topbar{display:none}
  .tk-app.is-detail .tk-split{height:calc(100vh - 120px);min-height:380px}
  .tk-listcol{border-right:none}
  .tk-back{display:inline-flex}
  .tk-msg{max-width:92%}
  .tk-thread{padding:12px 10px}
  .tk-pane-head{flex-wrap:wrap}
  .tk-actions{width:100%;justify-content:flex-start}
  .tk-composer{padding:10px 10px 12px}
}

/* dark, thin scrollbars inside the inbox */
.tk-list,.tk-thread,.tk-tpl-list,.tk-composer textarea{scrollbar-width:thin;scrollbar-color:var(--k-line,var(--line-2)) transparent}
.tk-list::-webkit-scrollbar,.tk-thread::-webkit-scrollbar,.tk-tpl-list::-webkit-scrollbar{width:8px}
.tk-list::-webkit-scrollbar-thumb,.tk-thread::-webkit-scrollbar-thumb,.tk-tpl-list::-webkit-scrollbar-thumb{background:var(--line-2);border-radius:4px}

@media (max-width:560px){
  .tk-bulk .ghost,.tk-bulk .danger{flex:1 1 auto;justify-content:center}
  .tk-faq-row{flex-direction:column;align-items:stretch}
  .tk-faq-row .tk-tpl-row-actions{flex-wrap:wrap}
}

/* ---- "Поддержка в цифрах" ---- */
a.tk-link-btn,a.tk-st-back{display:inline-flex;align-items:center;gap:8px;padding:6px 11px;border-radius:8px;border:1px solid var(--line-2);background:transparent;color:var(--dim);font-family:var(--mono);font-size:10.5px;letter-spacing:.06em;text-decoration:none;transition:background .14s,border-color .14s,color .14s}
a.tk-link-btn:hover,a.tk-st-back:hover{color:var(--text);border-color:var(--mute);background:var(--surface)}

/* the inbox uses the full width of the screen: chat needs room next to the list and the player card */
.stage:has(.tk-app){max-width:none}

/* ---- photos in a message: a grid in the bubble and a full-screen viewer ---- */
.tk-gallery{display:grid;gap:4px;border-radius:10px;overflow:hidden;width:min(100%,430px)}
.tk-gallery.is-wide{width:min(100%,540px)}
.tk-thumb{display:block;padding:0;border:none;background:var(--k-col);cursor:zoom-in;border-radius:0;overflow:hidden;position:relative}
.tk-thumb:hover{background:var(--k-col);filter:brightness(1.08)}
.tk-thumb:focus-visible{outline:2px solid var(--k-acc);outline-offset:-2px}
.tk-thumb img{display:block;width:100%;height:100%;object-fit:cover;aspect-ratio:1;border:none;border-radius:0}
.tk-gallery.n1 .tk-thumb img{aspect-ratio:auto;max-height:340px;object-fit:contain;background:var(--k-col)}
.tk-gal-count{color:var(--k-mute2);font-size:11.5px}
.tk-lb{position:fixed;inset:0;z-index:300;display:flex;align-items:center;justify-content:center}
.tk-lb-scrim{position:absolute;inset:0;background:rgba(4,3,4,.92)}
.tk-lb-img{position:relative;max-width:min(94vw,1400px);max-height:84vh;object-fit:contain;border-radius:8px;box-shadow:0 20px 70px rgba(0,0,0,.6)}
.tk-lb-bar{position:absolute;top:0;left:0;right:0;display:flex;gap:16px;align-items:center;padding:14px 18px;color:#eae6e4;font:600 13px "Manrope",var(--sans);z-index:2}
.tk-lb-bar .tk-lb-count{margin-right:auto}
.tk-lb-open{color:#eae6e4;font-weight:600;text-decoration:underline;text-underline-offset:3px}
.tk-lb-x,.tk-lb-nav{background:rgba(255,255,255,.1);border:none;color:#fff;border-radius:50%;width:44px;height:44px;font-size:28px;line-height:1;display:grid;place-items:center;padding:0}
.tk-lb-x:hover,.tk-lb-nav:hover{background:rgba(255,255,255,.22)}
.tk-lb-nav{position:absolute;top:50%;transform:translateY(-50%);z-index:2}
.tk-lb-nav.is-prev{left:18px}.tk-lb-nav.is-next{right:18px}
@media (max-width:560px){.tk-lb-nav{width:38px;height:38px}.tk-lb-nav.is-prev{left:6px}.tk-lb-nav.is-next{right:6px}}
/* closed tickets: how it ended (card line + the note under the conversation) */
.tk-c-age.is-closed{color:var(--k-mute);font-weight:700}
.tk-c-closed{gap:8px}
.tk-c-end{flex:none;font-size:12px;font-weight:700;color:var(--k-dim)}
.tk-rate{flex:none;font-size:11.5px;font-weight:700;border-radius:8px;padding:1px 8px;border:1px solid var(--k-line);color:var(--k-mute)}
.tk-rate.is-up{color:var(--k-ok);background:var(--k-ok-bg);border-color:transparent}
.tk-rate.is-down{color:var(--k-red);background:var(--k-late-bg);border-color:transparent}
.tk-closed-note{display:flex;flex-direction:column;gap:10px;padding:14px 18px 16px;font-size:13px;color:var(--k-tx)}
.tk-closed-note[hidden]{display:none}
.tk-cn-head{display:flex;align-items:center;gap:12px}
.tk-cn-ico{flex:none;display:grid;place-items:center;width:32px;height:32px;border-radius:50%;background:var(--k-ok-bg);color:var(--k-ok);font-weight:800}
.tk-cn-title{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}
.tk-cn-title small{color:var(--k-dim);font-size:12.5px}
.tk-cn-head .tk-rate{font-size:12.5px;padding:3px 10px}
.tk-cn-next{margin:0;padding:0 0 0 44px;display:flex;flex-direction:column;gap:4px;color:var(--k-dim);font-size:12.5px;list-style:none}
.tk-cn-next li{position:relative}
.tk-cn-next li::before{content:"→";position:absolute;left:-16px;color:var(--k-mute)}
.tk-cn-next li.is-warn{color:var(--k-warn)}
.tk-cn-acts{display:flex;flex-wrap:wrap;gap:6px;padding-left:44px}
.tk-cn-acts .ghost{max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tk-cn-warn{margin:0;padding-left:44px;color:var(--k-red);font-size:12.5px}
/* ---- dialogs of the section (settings, templates, FAQ): header, scrolling body, footer; same build as «Освобождение от пар» ---- */
dialog.tk-dlg{margin:auto;border:1px solid var(--line-2);border-radius:16px;background:var(--surface);color:var(--text);padding:0;
  width:min(640px,calc(100vw - 24px));max-height:calc(100vh - 32px);overflow:hidden;box-shadow:0 30px 80px rgba(0,0,0,.6);font-family:"Manrope",var(--sans)}
dialog.tk-dlg[open]{display:flex;flex-direction:column;animation:tk-dlg-in .2s cubic-bezier(.2,.7,.3,1)}
dialog.tk-dlg.is-wide{width:min(980px,calc(100vw - 24px))}
dialog.tk-dlg::backdrop{background:rgba(6,5,6,.72);backdrop-filter:blur(3px)}
@keyframes tk-dlg-in{from{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:none}}
.tk-dlg-form{display:flex;flex-direction:column;min-height:0;flex:1}
.tk-dh{display:flex;align-items:center;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line);background:var(--surface-2);flex:none}
.tk-dh h3{font:600 14px var(--mono);letter-spacing:.08em;text-transform:uppercase;flex:1;min-width:0;margin:0}
.tk-x{width:32px;height:32px;padding:0;display:grid;place-items:center;border-radius:8px;background:transparent;border:1px solid var(--line-2);color:var(--dim);font-size:16px;flex:none}
.tk-x:hover{background:var(--surface);border-color:var(--mute);color:var(--text)}
.tk-db{padding:18px 20px;overflow-y:auto;display:flex;flex-direction:column;gap:14px;flex:1;min-height:0}
.tk-df{display:flex;justify-content:flex-end;gap:10px;padding:14px 20px;border-top:1px solid var(--line);background:var(--surface-2);flex:none}
.tk-grp{padding:16px;border:1px solid var(--line);border-radius:12px;background:var(--bg-2);display:flex;flex-direction:column;gap:12px}
.tk-grp>h4{margin:0;font:600 10.5px var(--mono);letter-spacing:.16em;text-transform:uppercase;color:var(--mute)}
.tk-grp>p{margin:-6px 0 0;font-size:12px;color:var(--mute);line-height:1.5}
.tk-link{border:0;background:none;padding:0;color:var(--red-hi);font:600 12px "Manrope",var(--sans);cursor:pointer;letter-spacing:0}
.tk-link:hover{background:none;color:var(--text);text-decoration:underline}

/* toggle pills (weekdays) and single-choice pills (reply goal) */
.tk-sd-days{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:6px}
.tk-pill{position:relative;display:flex}
.tk-pill input{position:absolute;opacity:0;inset:0;width:100%;height:100%;margin:0;cursor:pointer}
.tk-pill span{flex:1;display:flex;align-items:center;justify-content:center;padding:10px 0;border-radius:10px;border:1px solid var(--line-2);
  background:var(--surface-2);color:var(--dim);font:600 12.5px var(--mono);letter-spacing:.03em;transition:.14s;pointer-events:none}
.tk-pill:hover span{border-color:var(--mute);color:var(--text)}
.tk-pill input:checked+span{background:var(--red-wash);border-color:var(--red);color:var(--red-hi)}
.tk-pill input:focus-visible+span{outline:2px solid var(--red);outline-offset:2px}
.tk-sd-quick{display:flex;gap:14px;margin-top:-4px}
.tk-sd-sla{display:flex;flex-wrap:wrap;gap:6px}
.tk-pill-btn{padding:8px 14px;border-radius:999px;border:1px solid var(--line-2);background:var(--surface-2);color:var(--dim);font:600 12.5px var(--mono);letter-spacing:.03em}
.tk-pill-btn:hover{border-color:var(--mute);color:var(--text);background:var(--surface-2)}
.tk-pill-btn.is-on{background:var(--red-wash);border-color:var(--red);color:var(--red-hi)}

/* hours: two clock buttons + a 24-hour ribbon with the working part lit and player activity as bars */
.tk-sd-hours{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--dim)}
.tk-tp{position:relative;display:inline-block}
.tk-tp-btn{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:9px;border:1px solid var(--line-2);
  background:var(--surface-2);color:var(--text);font:600 14px var(--mono);letter-spacing:.06em;cursor:pointer}
.tk-tp-btn:hover{border-color:var(--mute);background:var(--surface-2)}
.tk-tp-btn svg{width:15px;height:15px;fill:none;stroke:var(--red-hi);stroke-width:2;stroke-linecap:round}
.tk-tp-pop{position:fixed;z-index:200;width:268px;padding:12px;border:1px solid var(--line-2);border-radius:13px;background:var(--surface);
  box-shadow:0 18px 50px rgba(0,0,0,.65);animation:tk-dlg-in .14s ease-out}
.tk-tp-disp{text-align:center;font:600 28px/1 var(--mono);margin:2px 0 12px;color:var(--red-hi);font-variant-numeric:tabular-nums}
.tk-tp-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:4px}
.tk-tp-grid button{padding:7px 0;justify-content:center;border:1px solid transparent;border-radius:8px;background:transparent;color:var(--dim);font:12px var(--mono);letter-spacing:0}
.tk-tp-grid button:hover:not(:disabled){background:var(--surface-2);color:var(--text)}
.tk-tp-grid button.on{background:var(--red);color:#fff}
.tk-tp-grid button:disabled{opacity:.25;cursor:not-allowed}
.tk-tp-note{display:block;margin-top:8px;text-align:center;color:var(--mute);font-size:11px}
.tk-sd-ribbon{display:flex;flex-direction:column;gap:4px}
.tk-rb-cells{display:grid;grid-template-columns:repeat(24,minmax(0,1fr));gap:2px;height:44px}
.tk-rb-h{position:relative;display:flex;align-items:flex-end;border-radius:4px;background:var(--surface-2);overflow:hidden}
.tk-rb-h.is-work{background:color-mix(in srgb,var(--red) 22%,var(--surface-2));box-shadow:inset 0 2px 0 var(--red)}
.tk-rb-h i{display:block;width:100%;background:var(--mute);opacity:.55;border-radius:2px 2px 0 0}
.tk-rb-h.is-work i{background:var(--red-hi);opacity:.7}
.tk-rb-axis{display:flex;justify-content:space-between;font:10.5px var(--mono);color:var(--mute)}
.tk-sd-sum{margin:0;font-size:12.5px;color:var(--dim);line-height:1.55}

/* autoreply: variables to insert and a chat-bubble preview */
#tk-set-autoreply{width:100%;resize:vertical;min-height:76px;font:13px/1.5 "Manrope",var(--sans)}
.tk-sd-vars{display:flex;flex-wrap:wrap;align-items:center;gap:6px;font-size:12px;color:var(--mute)}
.tk-sd-vars .tk-chip{padding:4px 10px;font-size:12px}
.tk-sd-vars .tk-link{margin-left:auto}
.tk-sd-prev{display:flex;flex-direction:column;gap:6px}
.tk-sd-prev small{font:600 10.5px var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--mute)}
.tk-sd-bubble{align-self:flex-start;max-width:92%;padding:10px 14px;border-radius:4px 14px 14px 14px;background:var(--surface-2);border:1px solid var(--line-2);
  font-size:13px;line-height:1.5;color:var(--text);white-space:pre-wrap}
.tk-sd-bubble.is-empty{color:var(--mute);font-style:italic}
@media (max-width:560px){
  .tk-db{padding:14px}
  .tk-grp{padding:12px}
  .tk-sd-days{gap:4px}
  .tk-rb-axis span:nth-child(2n){visibility:hidden}
  .tk-sd-vars .tk-link{margin-left:0}
}
/* ---- FAQ dialog: sections list on the left, editor with a Telegram preview on the right ---- */
.tk-seg{display:inline-flex;gap:2px;padding:3px;border-radius:10px;background:var(--bg-2);border:1px solid var(--line)}
.tk-seg button{padding:6px 12px;border:0;border-radius:8px;background:transparent;color:var(--dim);font:600 12.5px "Manrope",var(--sans);letter-spacing:0}
.tk-seg button:hover{background:var(--surface-2);color:var(--text)}
.tk-seg button.is-on{background:var(--surface-2);color:var(--text);box-shadow:inset 0 -2px 0 var(--red)}
.tk-seg button b{font-weight:800;color:var(--mute);margin-left:3px}
.tk-faqd .tk-dh h3{flex:0 1 auto;margin-right:auto}
dialog.tk-faqd{height:min(760px,calc(100vh - 32px))}
.tk-faq-body{display:grid;grid-template-columns:330px minmax(0,1fr);min-height:0;flex:1}
.tk-faq-body[hidden]{display:none}
.tk-fq-side{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line);background:var(--bg-2)}
.tk-fq-tools{display:flex;gap:6px;padding:12px 12px 8px}
.tk-fq-tools input{flex:1;min-width:0}
.tk-fq-new{flex:none;padding:0 12px;border-radius:9px;font:600 12.5px "Manrope",var(--sans);letter-spacing:0}
.tk-fq-filters{display:flex;flex-wrap:wrap;gap:5px;padding:0 12px 10px;border-bottom:1px solid var(--line)}
.tk-pill-btn.is-sm{padding:4px 10px;font-size:11.5px}
.tk-pill-btn.is-bad:not(.is-on){color:var(--red-hi)}
.tk-fq-list{overflow-y:auto;flex:1;min-height:0;padding:4px 0 12px}
.tk-fq-sec{display:flex;align-items:center;gap:8px;width:100%;padding:12px 14px 6px;border:0;border-radius:0;background:transparent;
  color:var(--mute);font:600 10.5px var(--mono);letter-spacing:.14em;text-transform:uppercase;text-align:left}
.tk-fq-sec:hover{background:transparent;color:var(--text)}
.tk-fq-sec::before{content:"▾";font-size:10px;transition:transform .15s}
.tk-fq-sec.is-shut::before{transform:rotate(-90deg)}
.tk-fq-sec span{flex:1;min-width:0}
.tk-fq-sec b{font-weight:600;color:var(--dim);letter-spacing:0}
.tk-fq-dot{width:7px;height:7px;border-radius:50%;background:var(--red)}
.tk-fq-row{display:flex;flex-direction:column;align-items:stretch;gap:3px;width:100%;padding:8px 14px 8px 30px;border:0;border-radius:0;
  border-left:2px solid transparent;background:transparent;color:var(--text);text-align:left;font:500 13px/1.35 "Manrope",var(--sans);letter-spacing:0}
.tk-fq-row:hover{background:var(--surface-2)}
.tk-fq-row.is-sel{background:var(--surface-2);border-left-color:var(--red)}
.tk-fq-row.is-hidden .tk-fq-q{opacity:.5}
.tk-fq-q{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.tk-fq-meta{display:flex;gap:8px;font:11px var(--mono);color:var(--mute)}
.tk-fq-meta em{font-style:normal;color:var(--dim);border:1px solid var(--line-2);border-radius:6px;padding:0 5px}
.tk-fq-meta .is-bad{color:var(--red-hi)}
.tk-fq-none{padding:24px 16px;color:var(--mute);font-size:12.5px;text-align:center}
.tk-fq-main{min-height:0;overflow-y:auto;padding:18px 22px}
.tk-fq-empty{max-width:440px;margin:56px auto 0;display:flex;flex-direction:column;gap:8px;text-align:center;color:var(--dim);font-size:13px;line-height:1.55}
.tk-fq-empty[hidden]{display:none}
.tk-fq-empty strong{color:var(--text);font-size:15px}
.tk-fq-empty ul{margin:10px 0 0;padding:12px 14px;list-style:none;text-align:left;border:1px solid var(--line);border-radius:10px;background:var(--bg-2);display:flex;flex-direction:column;gap:6px;font-size:12.5px}
.tk-fq-form{display:flex;flex-direction:column;gap:12px}
.tk-fq-form[hidden]{display:none}
.tk-fq-head{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.tk-fq-mode{flex:1;min-width:0;font:600 10.5px var(--mono);letter-spacing:.12em;text-transform:uppercase;color:var(--mute)}
.tk-switch{display:inline-flex;align-items:center;gap:8px;font-size:12.5px;color:var(--dim);cursor:pointer;position:relative}
.tk-switch input{position:absolute;opacity:0;width:1px;height:1px}
.tk-switch span{width:34px;height:20px;border-radius:999px;background:var(--line-2);position:relative;transition:.15s}
.tk-switch span::after{content:"";position:absolute;top:3px;left:3px;width:14px;height:14px;border-radius:50%;background:var(--dim);transition:.15s}
.tk-switch input:checked+span{background:var(--red)}
.tk-switch input:checked+span::after{left:17px;background:#fff}
.tk-switch input:focus-visible+span{outline:2px solid var(--red);outline-offset:2px}
.tk-fq-field{display:flex;flex-direction:column;gap:6px;font-size:12px;color:var(--mute);font-weight:600}
.tk-fq-field input,.tk-fq-field select,.tk-fq-field textarea{width:100%;font:500 13.5px/1.5 "Manrope",var(--sans);color:var(--text)}
.tk-fq-field textarea{resize:vertical;min-height:130px}
.tk-fq-label{display:flex;gap:6px}
.tk-fq-count{margin-left:auto;font:11px var(--mono);color:var(--mute);font-weight:400}
.tk-fq-field>.tk-fq-count{position:absolute;right:0}
label.tk-fq-field{position:relative}
.tk-fq-bar{display:flex;gap:4px}
.tk-fq-bar button{padding:4px 10px;border-radius:7px;border:1px solid var(--line-2);background:var(--surface-2);color:var(--dim);font:13px "Manrope",var(--sans);letter-spacing:0}
.tk-fq-bar button:hover{color:var(--text);border-color:var(--mute)}
.tk-fq-prev{display:flex;flex-direction:column;gap:6px;padding:14px;border-radius:12px;background:#0e1621;border:1px solid #1d2a3a}
.tk-fq-prev small{font:600 10.5px var(--mono);letter-spacing:.12em;text-transform:uppercase;color:#6c8299}
.tk-fq-tg{align-self:flex-start;max-width:440px;width:100%;display:flex;flex-direction:column;gap:4px}
.tk-fq-bubble{padding:9px 12px;border-radius:12px 12px 12px 4px;background:#182533;color:#e9eef3;font:14px/1.45 -apple-system,"Segoe UI",Roboto,sans-serif;overflow-wrap:anywhere}
.tk-fq-bubble a{color:#6ab3f3}
.tk-fq-bubble .is-empty{color:#6c8299;font-style:italic}
.tk-fq-kb{display:flex;flex-direction:column;gap:4px}
.tk-fq-kb span{padding:7px;border-radius:8px;background:rgba(36,53,72,.85);color:#e9eef3;text-align:center;font:13px -apple-system,"Segoe UI",Roboto,sans-serif}
.tk-fq-stat{margin:0;font-size:12.5px;color:var(--dim)}
.tk-fq-stat:empty{display:none}
.tk-fq-stat.is-bad{color:var(--red-hi)}
.tk-fq-acts{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding-top:4px;border-top:1px solid var(--line);padding-top:12px}
.tk-fq-acts [hidden]{display:none}
.tk-fq-order{display:inline-flex;gap:4px}
.tk-fq-acts .tk-spacer{flex:1}
/* questions without an answer */
.tk-un-btn b{margin-left:4px;font-weight:800;color:var(--mute)}
.tk-un-btn.has-new{border-color:var(--red);color:var(--text)}
.tk-un-btn.has-new b{color:var(--red-hi)}
.tk-un-filters{padding-top:12px}
.tk-un-row{padding-left:14px}
.tk-un-ask{display:flex;flex-direction:column;gap:8px}
.tk-un-ask blockquote{margin:0;padding:12px 14px;border-left:3px solid var(--red);border-radius:0 10px 10px 0;background:var(--bg-2);font:600 15px/1.5 "Manrope",var(--sans);color:var(--text);overflow-wrap:anywhere}
.tk-un-meta{margin:0;font-size:12.5px;color:var(--dim);line-height:1.5}
#tk-un-edit,#tk-un-done{display:flex;flex-direction:column;gap:12px}
#tk-un-edit[hidden],#tk-un-done[hidden]{display:none}
.tk-un-send{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--dim);cursor:pointer}
.tk-un-send input{width:16px;height:16px;accent-color:var(--red)}
/* topic hints */
.tk-hn-intro{margin:0;font-size:12.5px;color:var(--dim);line-height:1.55}
.tk-hn-sec{margin:14px 0 4px;font:600 10.5px var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--mute)}
.tk-hn-row{display:flex;flex-direction:column;gap:6px;padding:10px 0;border-bottom:1px solid var(--line)}
.tk-hn-top{display:flex;align-items:center;gap:10px;min-height:28px}
.tk-hn-top strong{flex:1;min-width:0;font-size:13px}
.tk-hn-state{font-size:11.5px;color:var(--mute)}
.tk-hn-row textarea{width:100%;resize:vertical;font:13px/1.5 "Manrope",var(--sans)}
@media (max-width:760px){
  dialog.tk-faqd{height:calc(100vh - 16px)}
  .tk-faqd .tk-dh{flex-wrap:wrap}
  .tk-faqd .tk-seg{order:3;width:100%}
  .tk-faqd .tk-seg button{flex:1}
  .tk-faq-body{grid-template-columns:1fr;grid-template-rows:minmax(0,40%) minmax(0,1fr)}
  .tk-fq-side{border-right:0;border-bottom:1px solid var(--line)}
  .tk-fq-main{padding:14px}
  .tk-fq-empty{margin-top:16px}
}
/* ---- «Поддержка в цифрах»: findings first, four numbers, then charts ---- */
.st{max-width:1180px;margin:0 auto;display:flex;flex-direction:column;gap:14px;font-family:"Manrope",var(--sans)}
.st-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px}
.st-head .page-head{margin:0}
.st-head .page-head p{max-width:640px}
.st-bar{display:flex;align-items:center;gap:8px}
.tk-seg a{display:inline-flex;align-items:center;padding:6px 12px;border-radius:8px;color:var(--dim);font:600 12.5px "Manrope",var(--sans);text-decoration:none}
.tk-seg a:hover{background:var(--surface-2);color:var(--text)}
.tk-seg a.is-on{background:var(--surface-2);color:var(--text);box-shadow:inset 0 -2px 0 var(--red)}
.st-card{padding:18px 20px;border:1px solid var(--line);border-radius:14px;background:var(--surface);min-width:0}
.st-card h2{margin:0 0 14px;font:600 11px var(--mono);letter-spacing:.16em;text-transform:uppercase;color:var(--mute)}
.st-card-h{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:6px 16px;margin-bottom:14px}
.st-card-h h2{margin:0}
.st-quiet{margin:0;color:var(--mute);font-size:13px}
.st-note{margin:12px 0 0;color:var(--mute);font-size:12px;line-height:1.5}
/* findings */
.st-main{background:linear-gradient(180deg,color-mix(in srgb,var(--red) 6%,var(--surface)),var(--surface))}
.st-ins{list-style:none;margin:0;padding:0;display:flex;flex-direction:column}
.st-ins li{display:flex;align-items:center;gap:12px;padding:10px 0;border-top:1px solid var(--line);font-size:14px;line-height:1.45;color:var(--text)}
.st-ins li:first-child{border-top:0;padding-top:2px}
.st-ins li span{flex:1;min-width:0}
.st-ins i{flex:none;width:9px;height:9px;border-radius:50%;background:var(--k-s-user)}
.st-ins li.is-bad i{background:var(--k-red);box-shadow:0 0 0 4px var(--k-late-bg)}
.st-ins li.is-warn i{background:var(--k-warn);box-shadow:0 0 0 4px var(--k-warn-bg)}
.st-ins li.is-good i{background:var(--k-ok);box-shadow:0 0 0 4px var(--k-ok-bg)}
.st-ins .tk-link-btn{flex:none}
/* numbers */
.st-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.st-kpi{display:flex;flex-direction:column;gap:6px;padding:16px 18px;border:1px solid var(--line);border-radius:14px;background:var(--surface);min-width:0}
.st-kpi small{font:600 10.5px var(--mono);letter-spacing:.1em;text-transform:uppercase;color:var(--mute)}
.st-kpi strong{font:800 30px/1.1 "Manrope",var(--sans);color:var(--text)}
.st-kpi>span{font-size:12.5px;color:var(--dim)}
.st-kpi.is-bad strong{color:var(--k-red)}
.st-meter{height:5px;border-radius:999px;background:var(--surface-2);overflow:hidden}
.st-meter b{display:block;height:100%;background:var(--k-warn);border-radius:inherit}
.st-meter.is-ok b{background:var(--k-ok)}
.st-chg{font-size:12px;font-weight:700;color:var(--mute)}
.st-chg.is-good{color:var(--k-ok)}.st-chg.is-bad{color:var(--k-red)}
.st-legend{display:flex;flex-wrap:wrap;gap:6px 16px;font-size:12.5px;color:var(--dim)}
.st-legend span{display:inline-flex;align-items:center;gap:6px}
.st-legend b{color:var(--text)}
.st-legend i{width:10px;height:10px;border-radius:3px}
.st-legend i.is-made{background:var(--ember)}.st-legend i.is-closed{background:var(--mute)}
.st-legend i.is-work{background:color-mix(in srgb,var(--red) 16%,var(--surface-2));box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--red) 40%,transparent)}
/* flow chart */
.st-flow{display:flex;align-items:flex-end;gap:3px;height:150px;border-bottom:1px solid var(--line)}
.st-day{flex:1;min-width:0;height:100%;display:flex;align-items:flex-end;justify-content:center;gap:1px;border-radius:4px 4px 0 0}
.st-day:hover{background:var(--surface-2)}
.st-day span{flex:1;max-width:12px;border-radius:3px 3px 0 0;min-height:0}
.st-day .is-made{background:var(--ember)}.st-day .is-closed{background:var(--mute)}
.st-axis{display:flex;justify-content:space-between;font:11px var(--mono);color:var(--mute);margin-top:6px}
.st-who{display:flex;flex-wrap:wrap;align-items:center;gap:8px 14px;margin-top:16px;font-size:12.5px;color:var(--dim)}
.st-who-t{font-weight:700;color:var(--text)}
.st-stack{flex:1 1 220px;display:flex;height:10px;border-radius:999px;overflow:hidden;gap:2px;background:var(--surface-2)}
.st-stack b,.st-who-l i{background:var(--k-s-new)}
.st-stack b.is-user,.st-who-l i.is-user{background:var(--k-s-user)}
.st-stack b.is-system,.st-who-l i.is-system{background:var(--mute)}
.st-who-l{display:inline-flex;align-items:center;gap:6px}
.st-who-l i{width:10px;height:10px;border-radius:3px}
/* horizontal bars */
.st-two{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.st-bars{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:12px}
.st-bar-top{display:flex;justify-content:space-between;gap:10px;font-size:13.5px;margin-bottom:5px}
.st-bar-top b{font-weight:800}
.st-bar-track{height:8px;border-radius:999px;background:var(--surface-2);overflow:hidden}
.st-bar-track i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--red),var(--ember))}
.st-bar-track.is-alt i{background:var(--k-s-user)}
.st-bars small{display:block;margin-top:4px;font-size:11.5px;color:var(--mute)}
.st-bars em{font-style:normal;color:var(--k-red)}
/* heatmap */
.st-heat{display:grid;grid-template-columns:28px repeat(24,minmax(0,1fr));gap:3px;align-items:center}
.st-hh{font:10px var(--mono);color:var(--mute);text-align:left}
.st-wd{font:11px var(--mono);color:var(--dim)}
.st-cell{height:22px;border-radius:4px;background:color-mix(in srgb,var(--ember) calc(var(--a) * 100%),var(--surface-2))}
.st-cell.is-work{background:color-mix(in srgb,var(--ember) calc(var(--a) * 100%),color-mix(in srgb,var(--red) 16%,var(--surface-2)))}
/* FAQ */
.st-sub{margin:4px 0 8px;font-size:13px;font-weight:700;color:var(--text)}
.st-sub.is-bad{color:var(--k-red)}
.st-faq{list-style:none;margin:0 0 12px;padding:0}
.st-faq li{display:flex;align-items:center;gap:12px;padding:8px 0;border-top:1px solid var(--line);font-size:13.5px}
.st-faq li span{flex:1;min-width:0}
.st-faq li em{font-style:normal;color:var(--mute)}
.st-faq small{flex:none;font:12px var(--mono);color:var(--dim)}
.st-asks li{align-items:flex-start}
.st-asks li span{line-height:1.45;overflow-wrap:anywhere}
.st-asks li b{font-weight:600}
@media (max-width:900px){.st-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.st-two{grid-template-columns:1fr}}
@media (max-width:560px){
  .st-card{padding:14px}
  .st-kpi{padding:12px 14px}.st-kpi strong{font-size:24px}
  .st-ins li{flex-wrap:wrap}
  .st-heat{grid-template-columns:22px repeat(24,minmax(0,1fr));gap:1px}
  .st-hh{font-size:8px}
  .st-cell{border-radius:2px;height:16px}
}
.tk-ai-note{display:block;color:var(--k-mute);font-size:12px;margin:0 0 4px 2px}

/* «Освободить команду» window */
.tk-chip.is-rel{cursor:pointer;font:inherit}
.tk-rel-who{margin:0;font-size:13px;color:var(--dim)}
.tk-rel-who b{color:var(--text)}
.tk-rel-opts{display:flex;flex-direction:column;gap:8px}
.tk-rel-opt{display:flex;gap:12px;align-items:flex-start;padding:12px 14px;border:1px solid var(--line-2);border-radius:12px;background:var(--surface-2);cursor:pointer;transition:.14s}
.tk-rel-opt:hover{border-color:var(--mute)}
.tk-rel-opt:has(input:checked){border-color:var(--red);background:var(--red-wash)}
.tk-rel-opt input{margin:3px 0 0;accent-color:var(--red);flex:none}
.tk-rel-opt span{display:flex;flex-direction:column;gap:3px;min-width:0}
.tk-rel-opt b{font-size:13.5px;color:var(--text)}
.tk-rel-opt small{font-size:12px;color:var(--mute)}
.tk-rel-opt small:empty{display:none}
.tk-rel-mark.is-yes{color:#5fd38d}
.tk-rel-done{padding:14px 16px;border:1px solid rgba(95,211,141,.4);border-radius:12px;background:rgba(95,211,141,.08)}
.tk-rel-done strong{display:block;margin-bottom:8px}
.tk-rel-done ul{margin:0;padding-left:18px;font-size:13px;color:var(--dim);line-height:1.6}
.tk-rel-warn{margin:0;font-size:12.5px;color:var(--dim);line-height:1.5}
.tk-rel-warn a{color:var(--red-hi)}
.tk-rel-empty{margin:0;font-size:13px;color:var(--dim)}